- Email the Library
- 701.401.4229
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Today's Hours:
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It is extremely important to be able to identify who is the "expert" in a particular field so as not to frustrate the patron by having to explain the issue to three different people AND to prevent staff being taken away from their own jobs when someone else is responsible. Use this chart to help you decide the correct person to refer questions to-and do so immediately to save time/effort.
For questions about….
|
Topic |
1st to Go |
2nd to Go |
|
Budget Questions |
Jennifer |
|
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Building Issues |
Jennifer |
|
|
Business Office |
Jennifer |
Jody |
|
Course Reserves (Adding/Removing Items) |
Emily |
Jennifer |
|
Directional (Example: Where is McFarland?) |
Anyone |
|
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Distance Loan Requests |
Emily |
Jennifer |
|
Electronic Device (Tablet, iPad, etc.) Checkout |
Any Full-time Staff |
|
|
Fees, Fines, Overdues |
Emily |
Jennifer, Jody |
|
Find a Book with call # or title (in stacks) |
Anyone |
|
|
Find a Book when they don’t know which one |
Emily |
Jennifer, Ben |
|
Find a Magazine Article |
Emily |
Jennifer, Ben |
|
Finding Federal Government Documents |
Emily |
Jennifer, Ben |
|
Finding items in the VCSU archives, History of VCSU |
Emily |
Jennifer, Ben |
|
Finding North Dakota Documents |
Emily |
Jennifer, Ben |
|
Finding Obituaries |
Emily |
Ben |
|
Human Resources (HR)/Questions about Student Employees |
Jennifer |
|
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Information Literacy Requests |
Emily |
Jennifer |
|
Interlibrary Loan Items: Where are they? |
Emily |
Jennifer |
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Interlibrary Loan: How-To Request a Loan |
Emily |
Jennifer |
|
iPad Kiosks |
Ben |
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Lost or Damaged Books |
Jennifer |
|
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Magazine Questions (e.g. Where is the October issue?) |
Ben |
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Meter Reader |
Any Full-time Staff |
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Newspaper/Magazine Questions (e.g. Where is last week's New York Times?) |
Ben |
|
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Orders: Can the library buy this book? |
Jennifer |
Emily |
|
Orders: Has the book we ordered arrived? |
Jody |
Jennifer |
|
People/Questions from Technology Services (ITC) |
Jennifer |
Emily, Ben, Jody |
|
Photocopier, Fax, Printer, Scanner: Troubleshooting |
Emily |
Ben |
|
Photocopier, Fax, Scanner: How-To |
Anyone |
|
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Photocopier, Fax, Scanner: Ink |
Ben |
Jody |
|
Printer Paper empty |
Anyone |
|
|
Printer: Out of Ink |
Any Full-time Staff |
|
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Problems with database access not working |
Ben |
|
|
Problems with Guest Wireless Access |
Emily |
Ben |
|
Proctoring |
Any Full-time Staff |
|
|
Proof-reading Papers |
Refer to: Learning Center |
|
|
Public (WYSE) Computers |
Ben |
Emily |
|
Receiving Gifts/Donations |
Jennifer |
|
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Reference Questions |
Emily |
Jennifer, Ben |
|
Repair person in the building |
Jennifer |
|
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Salesmen |
Jennifer |
|
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Scheduling classroom/Other events |
Emily |
|
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Searching Databases: How-To |
Emily |
Jennifer |
|
Security Gate Issues & Troubleshooting |
Jennifer, Ben |
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Software support & installation |
Refer to: Technology Services – Rhodes Science Bldg 117 |
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